Privacy policy

Privacy Policy

BLISSORA respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information may be collected when you visit blissora.us, make a purchase, contact us, or otherwise interact with our online store.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Personal and Contact Information

This may include your name, email address, telephone number, billing address, and shipping address.

Order and Transaction Information

This may include products purchased, order history, transaction amounts, payment status, shipping details, and related customer service records.

Payment card information is generally processed by the applicable payment service provider. We do not intentionally store full payment card details on our own systems unless expressly disclosed and handled in accordance with applicable requirements.

Account and Communication Information

If you create an account or contact us, we may collect account details, messages, inquiries, and other information you choose to provide.

Device and Usage Information

When you visit our website, certain technical information may be collected, such as your IP address, browser type, device information, pages viewed, referring URLs, and interactions with the website.

This information may be collected through cookies, server logs, analytics tools, or similar technologies, depending on the services enabled on our store.

2. How We Use Your Information

We may use personal information for the following purposes:

To process, confirm, fulfill, and deliver orders.
To process payments, refunds, and returns.
To communicate order updates and respond to customer inquiries.
To provide customer support and resolve disputes.
To maintain, operate, and improve our website and services.
To detect fraud, unauthorized transactions, and security threats.
To comply with legal obligations and enforce applicable terms.
To send marketing communications where permitted and, when required, with your consent.

We seek to use personal information only for legitimate business purposes and in accordance with applicable law.

3. Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to support essential website functions, remember preferences, understand website traffic, and improve the shopping experience.

Where required by law, we will obtain consent before using non-essential cookies or similar technologies.

You may be able to manage cookies through your browser settings or available website privacy controls. Disabling certain cookies may affect some website features.

4. How We Share Information

We may disclose personal information to appropriate third parties when necessary for legitimate business operations, including:

E-commerce and website providers: to operate and maintain our online store.
Payment processors: to authorize and process transactions.
Shipping and fulfillment providers: to prepare and deliver orders.
Customer support and communication providers: to respond to inquiries.
Analytics and advertising providers: to measure performance or deliver marketing services where enabled and legally permitted.
Professional advisers and authorities: when reasonably necessary for legal compliance, security, or the protection of rights.

We do not treat the receipt of an order or the provision of customer service as permission to send marketing messages where consent is required.

We do not sell personal information for money. Where applicable privacy laws define “sale,” “sharing,” or targeted advertising more broadly, we will honor relevant rights and provide required notices and controls.

5. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer service, accounting, dispute resolution, security, and legal compliance.

Retention periods may vary depending on the type of information, the nature of the transaction, and applicable legal requirements. When information is no longer needed, we will take appropriate steps to delete it, anonymize it, or securely dispose of it where practicable and legally permitted.

6. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No method of electronic storage or internet transmission can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we aim to handle information responsibly and address security issues appropriately.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Obtain a copy of certain information in a portable format.
Opt out of certain sales, sharing, or targeted advertising activities where applicable.
Withdraw consent where processing relies on consent.
Appeal a privacy-rights decision where applicable.
Not be discriminated against for exercising applicable privacy rights.

To submit a privacy request, contact hello@blissora.us. We may need to verify your identity before processing the request and may be permitted or required to retain certain information under applicable law.

8. Marketing Communications

If we send promotional emails where permitted, you may unsubscribe using the instructions included in the message.

Even if you opt out of marketing communications, we may continue sending non-promotional messages necessary to complete transactions, provide order updates, address service requests, or meet legal obligations.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or use services operated by other organizations.

Those third parties may have their own privacy policies and practices. We encourage you to review their policies before submitting personal information directly to them.

This policy describes BLISSORA's practices and does not independently govern third-party websites.

10. Children's Privacy

Our website is intended for a general shopping audience and is not directed to children under 13.

We do not knowingly collect personal information directly from children under 13 in violation of applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

Where additional protections apply to minors under local law, we will follow those requirements.

11. International Data Transfers

Depending on the service providers we use and the location from which you access our website, personal information may be processed in countries other than your place of residence.

Where required, we will take appropriate steps to support lawful transfers and protect personal information in accordance with applicable legal requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, service providers, or legal obligations.

Updates will be posted on this page. Where required by law, we will provide additional notice or obtain consent before implementing material changes.