Terms of service

Welcome to BLISSORA. These Terms of Service govern your access to and use of blissora.us, including purchases made through our online store.

By accessing our website or placing an order, you agree to these terms. Please read them carefully before using our services. If you do not agree with these terms, please discontinue use of the website.

1. General Information

BLISSORA operates an online retail store offering accessories, pillows, and other lifestyle products.

Throughout these terms, the words “we,” “us,” and “our” refer to BLISSORA. The terms “you” and “your” refer to any person accessing our website or purchasing our products.

2. Eligibility and Website Use

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law or that you have the necessary permission from a parent or legal guardian.

You agree to use our website only for lawful purposes and not to engage in activities that could harm our business, website, customers, or services.

You must not attempt to gain unauthorized access to our systems, interfere with website functionality, distribute malicious software, or use our website for fraudulent purposes.

3. Product Information

We make reasonable efforts to present product descriptions, photographs, dimensions, materials, colors, and other information as accurately as possible.

However, displayed colors may vary depending on your device, screen settings, and lighting conditions. Minor differences in appearance may occur.

Product details and availability may change over time. We reserve the right to correct errors, update product information, and discontinue products when appropriate.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

4. Pricing and Payment

Product prices are displayed on the applicable product pages and at checkout. The standard shipping fee is $6.95 per order, subject to the information displayed during checkout.

Applicable taxes and any other disclosed charges will be presented before you complete your purchase, as required by law.

We reserve the right to correct pricing or listing errors and to update prices prospectively. If a material error affects an order that you have placed, we will take appropriate steps to notify you and explain the available options before proceeding where required.

Orders are subject to payment authorization and acceptance.

5. Orders and Acceptance

After placing an order, you may receive an order confirmation. This confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance.

We reserve the right to review, reject, or cancel an order where permitted by law, including in cases of suspected fraud, payment authorization failure, product unavailability, or material listing errors.

If we cancel an order after payment has been collected, we will arrange an appropriate refund.

Please ensure that your contact and shipping information is accurate when placing an order.

6. Shipping and Delivery

Orders are generally processed within 1–2 business days. Estimated shipping time after dispatch is 5–8 business days.

These estimates are not guaranteed delivery dates. Actual delivery may vary because of carrier operations, holidays, weather, or other circumstances.

If we cannot ship within the promised time, we will provide any notices, cancellation options, and refunds required by applicable law.

For further details, please review our Shipping Policy.

7. Returns and Refunds

Eligible purchases may be returned within 30 days of receipt, subject to the conditions described in our Return and Refund Policy.

Standard returns generally require items to be unused and in their original condition. Return shipping costs for change-of-mind returns are generally the customer's responsibility unless otherwise agreed or required by law.

Please contact hello@blissora.us before returning an item.

Our policies do not exclude consumer rights that cannot legally be waived.

8. Intellectual Property

Unless otherwise indicated, website content, including text, graphics, logos, photographs, page layouts, and other materials, is owned by BLISSORA or used with appropriate authorization.

You may access and use this content for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publish, or commercially exploit website content without prior written permission, except as permitted by applicable law.

9. Third-Party Services and Links

Our website may use third-party services, including payment processors, shipping providers, analytics tools, or external links.

Third-party services may be governed by their own terms and privacy policies. We are not responsible for independent third-party websites or services beyond our responsibilities under applicable law.

10. Disclaimer

Our website and services are provided on an “as available” basis to the extent permitted by law.

We do not guarantee uninterrupted or error-free website operation. We may temporarily suspend or modify website features for maintenance, security, or operational reasons.

Nothing in these terms excludes warranties or liabilities that cannot be excluded under applicable law.

11. Limitation of Liability

To the extent permitted by applicable law, BLISSORA will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.

Nothing in these terms limits liability for matters that cannot legally be limited or excluded, including any applicable statutory consumer rights.

12. Indemnification

To the extent permitted by law, you agree not to misuse our website or violate these terms in a manner that causes legally recoverable losses to BLISSORA or others.

Nothing in this section requires you to indemnify us for losses arising from our own unlawful conduct or for any liability that cannot legally be transferred to you.

13. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how personal information may be collected, used, disclosed, and protected.

Please review the Privacy Policy before submitting personal information or placing an order.

14. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our operations, services, or legal obligations.

The revised version will be posted on this page with an updated effective date when appropriate. Changes will apply as permitted by law and will not retroactively remove rights that have already accrued to customers.

15. Governing Law

These terms are subject to applicable laws and regulations. Any determination of governing law or jurisdiction will be made in accordance with applicable legal requirements.

Nothing in this section removes any mandatory consumer protections available to you.