Shipping policy

At BLISSORA, we aim to provide a straightforward and transparent shipping experience. This Shipping Policy explains our order processing procedures, shipping fees, estimated delivery times, and related information.

1. Order Processing Time

Orders are generally processed within 1–2 business days after the order has been successfully placed and payment has been authorized.

Business days do not include weekends or applicable public holidays.

Processing includes order verification, preparation, and packaging. During periods of high order volume or unforeseen operational disruptions, processing may take longer. If a significant delay affects your order, we will provide an appropriate update.

2. Shipping Fee

BLISSORA charges a standard shipping fee of $6.95 per order.

The applicable shipping fee will be displayed during checkout before payment is completed. Any applicable taxes or other disclosed charges will be shown as required.

3. Estimated Shipping Time

After an order has been processed and dispatched, estimated shipping time is 5–8 business days.

Delivery estimates begin after dispatch and are separate from the order processing period.

Under normal circumstances, the estimated total time from order placement to delivery is approximately 6–10 business days, excluding weekends, public holidays, and unexpected delays.

These time frames are estimates rather than guaranteed delivery dates.

4. Order Confirmation and Tracking

After placing an order, customers should receive an order confirmation using the contact information provided at checkout.

When tracking information becomes available, it may be provided by email or through the applicable order status page.

Please allow time for tracking information to become active after the shipping carrier receives and scans the package.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout, including the recipient's name, street address, apartment or unit number where applicable, city, state, and ZIP code.

If you notice an address error, contact us immediately at hello@blissora.us. We cannot guarantee that an address can be changed once an order has entered processing or has been handed to the carrier.

Additional costs or delays resulting from an incorrect or incomplete address may depend on the circumstances and the carrier's procedures.

6. Delivery Delays

Although we aim to meet our stated delivery estimates, delays may occur because of weather conditions, carrier disruptions, peak-season volume, incorrect addresses, or other circumstances beyond our reasonable control.

If we become aware that an order cannot be shipped within the promised time, we will notify you and provide the applicable options, including cancellation and a prompt refund where required by law.

7. Missing or Lost Packages

If your tracking information indicates that a package has been delivered but you have not received it, please check around your delivery location, with household members, or with your local carrier where appropriate.

If the package remains missing, contact us at hello@blissora.us with your order number. We will review the available tracking information and help determine the appropriate next steps.

8. Damaged Packages

If your order arrives visibly damaged or contains damaged products, please contact us as soon as possible. Include your order number and photographs of the packaging and affected items when available.

We will review the issue under our Return and Refund Policy.

9. Shipping Destinations

Available shipping destinations and product availability are displayed through our website and checkout process. Shipping availability may vary by product and destination.

Please confirm that your address is eligible for delivery before completing your purchase.